Smart use of data to combat food waste

SPAR

Customer

SPAR

Case

SPAR is the world's largest supermarket chain with more than 12,000 stores in over 40 countries. In Norway, the SPAR brand is managed and operated by Kjøpmannshuset Norge AS, NorgesGruppen's largest profile house.

Forte Digital, together with SPAR, has created a new feature in the SPAR app that provides customers with easy access and information about discounted items. The goal is to reduce food waste.

  • Year

    2024–ongoing

    Areas

    • Technology
    • Consulting
    • Experience

Assignment

The UN's Sustainable Development Goal to halve global food waste per capita and reduce waste in production and supply chains by 2030 places significant responsibility on the grocery trade and companies like NorgesGruppen.

Every year, one-third of all food in the world is wasted, and in Norway alone, more than 450,000 tons of edible food are thrown away annually. That amounts to 84.7 kg per capita.

In 2023, the government received proposals from the Food Waste Committee on how to reduce food waste. According to the report, there is an urgent need for measures to be put in place if the goal is to be achieved by 2030.

By 2025, SPAR has set ambitious goals to reduce food waste by as much as 70 percent.

Together with Forte Digital, SPAR wanted to explore how new digital technology and smart use of data could contribute to reduced food waste, improved customer experience, and increased profitability.

Alternative text

By 2025, SPAR has set ambitious goals to reduce food waste by as much as 70 percent.

Solution

Forte Digital, together with SPAR, has developed a new feature in the SPAR app that allows customers to find discounted items approaching their expiry date in various stores.

The new feature is an extension of SPAR's 'love for leftovers' project, where they wanted to explore how they could discount and expose items to customers in stores. With the new solution in the app, SPAR has now made the data from the 'love for leftovers' project digitally available to customers, showing which items are discounted, per store and per product line.

The new food waste solution covers all SPAR and EUROSPAR stores and is part of a larger strategy to reduce food waste in Kjøpmannshuset, which includes SPAR, EUROSPAR, Joker, and Nærbutikken - all chains belonging to NorgesGruppen.

Alternative text

The food waste solution has contributed to 8 million NOK in increased sales of discounted items, compared to figures from the same period in 2023.

Results

Results since the service was launched on February 13, 2024, as of May 2024:

  • 90,000 users of the service
  • 240,000 sessions of the service
  • 55 percent returning users
  • 8 million NOK increased sales of discounted items, compared to figures from the same period in 2023.

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